Frequently Asked Questions

DVD is totally digital and has more than twice the video quality of VHS. Its audio is even better than an audio CD. Plus it will not wear out with repeated use, and when stored properly can last more than 100 years. We put your video through digital signal processing which can correct many errors on your original videos.
Turnaround time is usually 7-10 business days plus shipping, but may increase during certain times of the year
We do all work right here on premises, so you're assured of the finest quality transfers and care of your precious movie film and videotapes.
All you need to do is number each reel in the order you want us to transfer them using a permanent marker. Be sure all the regular 8 and super 8 movies are together. In almost all cases, 8mm will pre-date super 8.
For movie film, you are not charged by the number of DVDs, but by the number of reels of movie film. For video, a small portion of video tapes have more than 2 hours of video on them (remember VHS had EP and LP modes?). Tapes over 2 hours in length will incur an extra charge and will be billed as an additional tape for each two hours of video or part thereof. So, if a tape has more than 2 hours of video, the footage will be transferred to multiple discs.
Absolutely. You may order as many copies as you like at the same time as you order your transfer. In fact, we highly recommend you order a second set of DVDs to put into your safe deposit box for security. If you decide to make more copies at a later time, simply return the master DVD to us for duplication.
No. Unfortunately, our system does not permit us to put multiple videos on one DVD. Each tape will be transferred to its own separate DVD.
Please fill out and print the appropriate online order form which gives you specific ordering and shipping instructions. Please be sure to ship via a traceable carrier and we highly suggest you require a signature on delivery for safety of your originals.
Chapters are bookmarks on your DVD. These are referenced on the menu we create for your DVD. While the DVD is playing, you can jump to the next chapter with a press of a button. Chapters are encoded every 5 minutes on videotape transfers and every 3 minutes on movie film transfers. Each reel of movie film has its own icon to make it easy to find what you’re looking for on the DVD.
Your transfer DVDs will play in almost any DVD player made since 2001. They will also play in any computer with a DVD or Blu-Ray drive and DVD playback software.
The prices shown on our web site are for transfer of your movies and videos without editing. Videotapes are transferred exactly as on the original. We will transfer any movie film that has motion on it, regardless of content. Areas of totally clear or black film of more than 10 seconds will be trimmed.
We will not knowingly copy copyrighted material. Please do not submit videos which you do not have the right to copy. Copyrighted materials will be returned to the sender at sender’s expense. If you’re not sure, please contact us. We will not transfer any videotape that has copyguard encoded on it under any circumstances.
Yes. For film, we will transfer all the regular 8mm in the order you provide followed by all the super 8. Please be sure all the 8mm reels are numbered together, followed by all the super 8 reels. 8mm film has larger sprocket holes than super 8, making it easy to identify. We do not switch back and forth between formats. If you are including film and videotapes in the same order, please be sure to print out both order forms (return shipping will only be charged once.)
We have never lost or damaged a client's original movies. However, things can happen. We highly suggest you add signature on delivery to your order for maximum reliability, and also suggest you do the same when you ship your videos to us.
We respect the privacy of your videos. We take the utmost care to be sure your tape is secure and kept confidential and will only release videos in cases of court order.